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Surprise Billing Part 2 and Patient Estimates

On January 1, 2022, the second major section of the No Surprises Act is set to take effect. The comment period for the proposed regulations ended on December 6th and now we await any changes to those regulations before the go-live date. One of the many items covered in phase two, are the regulations around the convening provider’s requirement to provide good faith cost estimates, to uninsured and self-pay patients for scheduled services.

When scheduling a patient for a service or item, a convening provider must inquire regarding the patient’s intent to submit the service or item to a Health Insurance Plan for coverage. If the patient is uninsured, or insured but wishing to not submit the service, the provider must provide the patient a good faith estimates of all the services/items to be provided.

The good faith estimate must include expected charges for the items or services that are reasonably expected to be provided together with the primary item or service, including items or services that may be provided by other providers and facilities. If an item or service is something that isn’t scheduled separately, it will generally be included in the good faith estimate. For example, a scheduled surgery estimate would include, facility fees, physician fees, anesthesia fees, radiology fees, labs, etc. done at the time of the surgery service. Pre-surgery visits, and post-surgery therapy visits, will not be included in the investment.

The intent of the law is for patients to have a full understanding of the economic impact of receiving medical care, in essence to have “no surprises.” However, a lack of understanding of the billing system, has created an enormous burden on the Hospitals, by defining them as convening providers, and making them responsible for organizing multiple providers charges.

HHS has recognized the difficulty in the Hospital providing all these services in one estimate. Therefore, they have stated that they year 2022, will be viewed with discretion, as providers adapt to these new scenarios. The regulations also place requirements around the co-providers to promptly provide the requested information to the convening or main provider.

Join Altum Healthcare’s CEO, Elizabeth Richards, Esq., as she discusses this new frontier in patient estimates at the Georgia AAHAM, HFMA & GAMA Holiday Education event on December 15, 2021, or email info@altumhs.com for a copy of the presentation and/or to book her for your event or staff.

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Kelsey Claster, VP Legal Affairs, Altum Healthcare Solutions
Kelsey CLASTER

Manager of Legal Services

Kelsey Claster is the Manager of Legal for Altum Healthcare Solutions. She is a Kennesaw State University graduate with a BBA in Entrepreneurship and a minor in Information Systems. Kelsey began her post-graduate career with Altum in late 2021 and has quickly advanced herself by creating and implementing new practices that streamline our legal services.

Meaghan Gildea, VP Operations, Altum Healthcare Solutions
Meaghan GILDEA

Chief Operating Officer

Meaghan Gildea is the Chief Operating Officer for Altum Healthcare Solutions. She brings a decade of expertise in Operations, HR, and Healthcare Law. Meaghan’s experience includes stints with major Complex Claims companies and Law Firms that conducted work on the entire Eastern Seaboard. Her expansive knowledge and work ethic are unparalleled in the healthcare industry.

Meaghan is a graduate of Georgia Southern University and Kennesaw State.

Mary Enge, VP Insurance Billing, Altum Healthcare Solutions
Mary ENGE

VP of Insurance Billing

Mary Enge is the Vice President of Insurance Billing for Altum Healthcare Solutions. With over 25 years of Healthcare Industry experience, she possesses a strong background leading teams in quality assurance and claims analysis for follow-up and claims denials for Medicare, Veterans Administration, Workers Compensation, Managed Care, Medicaid CMOs, and Medicaid.

Mary has collaborated with multiple hospital departments to resolve complex denials regarding authorization, medical necessity, COB issues, and assisted with various cleanup projects. She has worked closely with hospitals nationwide to assist in reviewing, analyzing, and resolving a high volume of accounts while maintaining great partnerships with her clients to ensure we always meet their goals and expectations.

Matthew ALFORD

Chief Development Officer

Matthew Alford serves as the Chief Development Officer of Altum Healthcare Solutions. Drawing on 15 years of experience in finance and Healthcare, his role is critical to our clients’ engagement, development, and satisfaction. Matthew believes in the importance of building relationships and delivering on measurables to increase performance for all of his clients.

A native of Cordele, Georgia and educated at Georgia Southern University, he currently resides in Fayetteville, Georgia with his wife and two children. Matt is an avid golfer who also enjoys serving his community as a church deacon and high school golf coach.

Elizabeth Richards, CEO, Altum Healthcare Solutions
Elizabeth Richards

Chief Executive Officer

Elizabeth S. Richards serves as Chief Executive Officer of Altum Healthcare Solutions. With 15 years as a Healthcare attorney, her expertise includes third-party liability, workers compensation, insurance appeals, Medicaid/Medicare, and other complex reimbursement matters.

Mrs. Richards is an active member of the Georgia Bar, Georgia Academy of Healthcare Attorneys, and Georgia Chapter of HFMA. As a member of Georgia HFMA, she has been on the board of directors, a legal counsel to the chapter, and co-chair of the Region Five event. Additionally, she chaired and founded the Women in Healthcare initiative in the state. In 2014, she was selected and served on the National HFMA task force for Early Careerist. She also holds the HFMA Fellow designation and the Medal of Honor.

She holds a Bachelor of Business Administration in Finance and a Juris Doctor, both from the University of Georgia. When not working, Mrs. Richards enjoys spending time with her two sons, Hudson and Grayson, and cheering on the Georgia Bulldogs!